Listar por palabra clave "Bot; Chatbot; Conversational; Incidence; Management; Productivity"

    • Productivity of incident management with conversational bots-a review 

      Iparraguirre-Villanueva, Orlando; Obregon-Palomino, Luz; Pujay-Iglesias, Wilson; Sierra-Liñan, Fernando; Cabanillas-Carbonell, Michael (Institute of Advanced Engineering and Science, 2023-01-30)
      Acceso abierto
      The use of conversational agents (bots) in information systems managed by company’s increases productivity in the development of activities focused on processes such as customer service, healthcare, and presentation. The ...