Examinando por Materia "Sobrepoblación"

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    Patients' perception of the quality of care and overpopulation of dental offices located in the periphery of the Ceres Market, year 2018
    (Universidad Privada Norbert Wiener, 2019-11-20) Meléndez Torres, Elizabet Liliana; Girano Castaños, Jorge Alberto
    The objective of this research was to determine patients' perception of the quality of care and overcrowding in dental offices located on the outskirts of the Ceres Market, 2018. This study was non-experimental, descriptive, prospective, observational, and cross-sectional, based on data collection through two previously validated questionnaires, applied to eighty patients who were treated in the dental offices located on the outskirts of the Ceres Market. The results determined that there was a "moderate" quality of care (45%), and also a "moderate" overcrowding of dental offices in the vicinity of the Ceres Market. Regarding the dimensions of quality in relation to the perception of overcrowding, the following was determined: There is a lack of reliability in the care (75%), poor response capacity (88.8%), regular empathy (61.3%), moderate tangible aspects (38.75%), and regular safety of care (47.5%). It was concluded that the perception of the quality of care provided to patients and the overcrowding of dental offices located on the outskirts of the Ceres Market was "moderate" in 2018.