Browsing by Author "Obregon-Palomino, Luz"
Now showing items 1-1 of 1
-
Productivity of incident management with conversational bots-a review
Iparraguirre-Villanueva, Orlando; Obregon-Palomino, Luz; Pujay-Iglesias, Wilson; Sierra-Liñan, Fernando; Cabanillas-Carbonell, Michael (Institute of Advanced Engineering and Science, 2023-01-30)Acceso abiertoThe use of conversational agents (bots) in information systems managed by company’s increases productivity in the development of activities focused on processes such as customer service, healthcare, and presentation. The ...