Examinando por Autor "Ñaure Castro, Jessica Magally"

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    Communication quality and patient satisfaction with the care of the nursing services of the Santa Clara ate health center, Lima - 2023
    (Universidad Privada Norbert Wiener, 2023-10-26) Ñaure Castro, Jessica Magally; Fernández Rengifo, Werther Fernando
    The present study aimed to determine the relationship between communicative quality and patient satisfaction with nursing services. Methodologically, it was structured under a hypothetical deductive, applied, quantitative, cross-sectional, non-experimental, and correlational approach. The sample consisted of 96 patients selected through intentional non-probabilistic sampling. Questionnaires were used as instruments for each variable. The results showed that 89.5% of the participants were female, aged between 20 and 30 years (36.5%), married (42.7%), and had a technical level of education (52.1%). Additionally, it was observed that communicative quality was rated as regular by 69.5% of participants, while 61.5% expressed satisfaction. Statistically, verbal and non-verbal communication, as well as empathy, showed significant correlations with satisfaction (p-value of 0.000, with correlation coefficients of 0.677, 0.579, and 0.677, respectively). In conclusion, there is a significant relationship between communicative quality and satisfaction, with a p-value of 0.000 and a "Rho" value of 0.738. Therefore, improving the quality of communication can have a positive influence on overall satisfaction.