Examinando por Autor "Amarigo Torres, Evelyn Roxana"
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Ítem Acceso abierto Quality of nursing care and user satisfaction of a health center in Iquitos, 2023(Universidad Privada Norbert Wiener, 2023-11-03) Amarigo Torres, Evelyn Roxana; Cárdenas de Fernández, María HildaObjective: To determine how the quality of nursing care is related to user satisfaction at a Health Center in Iquitos, 2023. Methodology: A quantitative, applied, non-experimental, correlational, cross-sectional study approach was developed; In the case of the present investigation, 80 users of the Iquitos health center during the month of May 2023 formed the sample. Results. There are users of a Health Center in Iquitos; ages from 15 to 25 years old 51%, from 26 to 35 years old 16%, from 36 years old and over 33%; Female 76.3% and Male 23.8%; with Higher education in 11.3%, Primary 55%, Secondary 33.8%; Employee 27.5%, Worker 15%, Merchant 48.8% and Professor 8.8%. The quality of nursing care is related to user satisfaction, there is an average quality of nursing care with intermediate user satisfaction at 71.3%. In the Accessibility dimension of nursing care quality is related to user satisfaction, there is medium nursing care quality with intermediate user satisfaction at 58.8%. In the dimension Explains and facilitates the quality of nursing care is related to user satisfaction, there is medium quality of nursing care with intermediate user satisfaction at 60%. In the Comfort dimension of nursing care quality with user satisfaction, there is medium nursing care quality with intermediate user satisfaction at 75%. In the dimension Nursing care quality is anticipated with user satisfaction, there is average nursing care quality with intermediate user satisfaction at 63.8%. In the dimension Monitor and follow up on the quality of nursing care, it is related to user satisfaction, there is medium quality of nursing care with intermediate user satisfaction at 63.8%.