Examinando por Autor "Barreda Tejada, Rosa Catalina"

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Organizational climate and user satisfaction at the International Clinic, 2021
(Universidad Privada Norbert Wiener, 2022-07-03) Barreda Tejada, Rosa Catalina; Fernández Rengifo, Werther Fernando
Introduction: measuring the organizational climate is one of the strategic tools that contribute to the constant improvement of the institution. On the other hand, user satisfaction is one of the points that in terms of evaluation of health services and their quality is considered one of the axes of service evaluation. Objective: Determine how the organizational climate is related to external user satisfaction at the International Clinic, - 2021. Methods: the study will be observational, descriptive, relational and transversal. Intentionally, a census sample of outpatient care personnel consisting of 60 nursing technicians will be taken; while the probabilistic sample of external users has been calculated at 262 patients. In them, the survey will be applied with validated and reliable instruments to estimate the organizational climate found in the Technical Document: “Methodology for the Study of Organizational Climate v.02”, and the user satisfaction found in the Technical Document : “Technical Guide for the Evaluation of External User Satisfaction in Medical Establishments and Support Services.” The data collected will be processed following the methodology of the guides and will be presented for analysis and discussion to establish improvement actions aimed at guaranteeing quality service to the user. To evaluate the relationship between the variables, the Sperman rank correlation coefficient statistical test will be used.