Examinando por Autor "Barrios Leon, Julio Cesar"

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    Calidad de atención y satisfacción de las usuarias del servicio de ginecología y obstetricia del hospital José Agurto Tello de Chosica año 2019
    (Universidad Privada Norbert Wiener, 2021-05-15) Barrios Leon, Julio Cesar; Cachique Oliveira, Suzeti Margarita; Rivera Lozada de Bonilla, Oriana
    The quality of care in gynecology and obstetrics services is linked to the demand for the health services offered and indirectly influences the modification of the reproductive health indicators, so it is proposed to evaluate the satisfaction perceived by the of service users. Objectives: To determine the relationship between the quality of care and satisfaction of users of the gynecology and obstetrics service of the José AgurtoTello Hospital in Chosica in 2019. Material and Methods: “Investigation of an observational, correlational and crosssectional quantitative approach where the relationship between the quality of care and satisfaction of the users of the obstetrics-gynecology service is analyzed”. The data was collected through structured surveys under the SERVQUAL model. Results:It was found that there is a directly proportional correlation between the quality of care and its different dimensions evaluated, the dimension of greatest satisfaction being reliability with an acceptance level of 92.5%, followed by response capacity, the tangibility dimension, the empathy dimension and the security dimension Conclusions: “In general aspects, it can be deduced that there is a significantly high relationship between the quality of care and satisfaction on the part of the users of the OB / GYN service attended at the José AgurtoTello Hospital in Chosica during 2019”.