Examinando por Autor "Bartolo Benancio, Judith"

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    Quality of care and satisfaction of parents of children in pediatric emergency at a hospital in Lima – 2023
    (Universidad Privada Norbert Wiener, 2023-10-29) Bartolo Benancio, Judith; Montoro Valdivia, Marcos Antonio
    Objective: To determine the relationship between nurses' quality of care and parents' satisfaction in the pediatric service of a hospital in Lima in 2023. Methodology: The study will use applied quantitative methods and a cross-sectional and correlational non-experimental design. The population will be made up of 108 mothers and a sample of 84 people who attend the hospital's pediatric emergency room with their youngest children. For data collection, the survey will be used as a technique and two questionnaires as tools to measure the variables. The quality of care will be evaluated by means of a 23-item questionnaire with a Cronbach's Alpha coefficient of 0.929; while parental satisfaction will be measured by means of an 11- item questionnaire with a Cronbach's Alpha coefficient of 0.84. The data will be collected for 2 months and organized in Excel for control and organization. Subsequently, it will be exported to SPSS software version 25.0. In the descriptive analysis, frequency tables, measures of central tendency, dispersion and graphic representations will be used. For inferential results, the normality test (value of 0.05) will be applied to decide whether to use Pearson or Spearman according to the distribution of the data.