Examinando por Autor "Bautista Culqui, Anthonny Terry"

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    Calidad de atención y grado de satisfacción de los usuarios de boticas en el distrito de San Juan de Miraflores. Lima 2023
    (Universidad Privada Norbert Wiener, 2023-09-22) Bautista Culqui, Anthonny Terry; Villavicencio Sanchez, Elizabeth Rosa; Esteves Pairazaman, Ambrocio Teodoro
    The research focuses on the quality of care and the degree of satisfaction of pharmacy users in the district of San Juan de Miraflores, 2023. Objective: To determine the relationship between the quality of care and the degree of satisfaction of pharmacy users in the district of San Juan de Miraflores during the period from December 2022 to June 2023. Methodology: Correlational, hypothetical-deductive with a quantitative approach and a non-experimental observational design. The sample consisted of 385 users selected based on inclusion and exclusion criteria from 14 randomly chosen pharmacies. Questionnaires based on the SERVQUAL model were used to measure the variables of quality of care and degree of satisfaction. Results: A correlation was confirmed between the quality of care and the degree of satisfaction, and a high level of quality and satisfaction among pharmacy users in the district of San Juan de Miraflores was determined. Conclusion: It was determined that there is a statistically significant relationship (Rho 0.803 and p 0.000; p < 0.05) between the quality of care and the degree of satisfaction of pharmacy users in the district of San Juan de Miraflores, Lima, 2023.