Examinando por Autor "Bernaola Rojas, Nataly Elizabeth"

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    Nivel de satisfacción percibido por los usuarios externos del servicio de farmacia del Hospital III Suárez – Angamos EsSalud, Lima – enero 2015
    (Universidad Privada Norbert Wiener, 2015) Rojas Padilla, Giovanna Mirtha; Bernaola Rojas, Nataly Elizabeth; Herencia Torres, Victor Reynaldo
    The present research work entitled “Level of Satisfaction Perceived by the Outpatients of the Pharmacy Service of Hospital III Suárez–Angamos EsSalud, Lima. January 2015”, had as its main objective to establish the level of satisfaction perceived by the outpatients attended in the Pharmacy Service of Hospital III Suárez–Angamos EsSalud, Lima – January 2015. It considered as population and study sample 13,790 and 374 users, respectively. The study was descriptive and of observational design. By means of the survey technique, the SERVPERF user satisfaction questionnaire was applied. The following conclusions were reached: 1)The outpatients of the Pharmacy Service of Hospital III Suárez–Angamos EsSalud, Lima – January 2015 perceive a partially satisfactory service. 2)The level of satisfaction by condition of the respondent (users and companions) is similar; while higher levels of satisfaction are observed in female users, continuing users, and users with technical higher education. 3)They perceive a satisfactory level of service in the dimensions of reliability and safety. 4)They perceive a partially satisfactory level in the dimensions of responsiveness, empathy, and tangibility.