Examinando por Autor "Cabanillas Méndez, Guiliana del Rocio"

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    Quality of nursing care and level of satisfaction of mothers of girls and boys under 2 years of age in the growth and development clinic of the San Luis polyclinic, 2022
    (Universidad Privada Norbert Wiener, 2022-10-09) Cabanillas Méndez, Guiliana del Rocio; Suarez Valderrama, Yurik Anatoli
    The quality of health care implies relating the requirements of patients who are linked to the need to obtain their satisfaction, such as in society and their own family environment. The study aims to determine the relationship that exists between the quality of nursing care and the level of satisfaction of mothers of girls and boys under 2 years of age in the growth and development clinic of the San Luis polyclinic, 2022. This research is applied, quantitative approach, and non-experimental, descriptive correlational design. Regarding its population, it was made up of all mothers of children under 2 years of age who attend the growth and development control of the San Luis Polyclinic, with a total of 80 mothers. To measure both variables, the technique used was the survey; to measure the quality of care, a record sheet “quality of nursing care” will be used, adapted from the questionnaire developed by Rondón and Salazar (Venezuela, 2010) and adapted for the national level, by Castró and collaborators, in 2016, with 36 items and four dimensions, which has a Cronbach's alpha of 0.88. For the second variable level of satisfaction, the modified SERVQUAL questionnaire instrument, original by Mira Solves J, Buil Aina J, et al, will be used, which was modified by Álvarez in 1996, with 20 items and five dimensions with a reliability coefficient of alpha. Cronbach's score of 0.92. The collected data will be processed by creating a database matrix in Excel 10.0, to later be analyzed in the IBM SPSS Statistics V. 25 program.