Examinando por Autor "Calderón Pardo, Renatto"

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    Satisfacción del paciente y la calidad de atención del Servicio de Laboratorio Clínico en el Hospital de la Solidaridad Tacna, enero del 2018.
    (Universidad Privada Norbert Wiener, 2018-07-20) Calderón Pardo, Renatto; Ayala Mendivil, Ronald Espiritu
    The objective of the research was to determine the relationship between Patient Satisfaction and the quality of care of the clinical laboratory service at the Solidaridad Tacna hospital. Regarding the methodology, the type of research is applied, with a quantitative approach and a correlational level, with no experimental - transversal design. The population consisted of patients of Peruvian and foreign nationality treated in the clinical laboratory service with a sample of 227 patients, who were administered a questionnaire of Satisfaction of the patient adapted from the SERVQUAL model and one of quality of care based on the dimensions of the quality of own authorship, counting on validity and a high level of reliability. The data was analyzed with the IBM SPSS Statistics 23.0 statistic. The results indicated an overall satisfaction of 97.5%, where the best-qualified dimensions were Safety (82.9%) and Tangible Aspects (80.9%); In addition, a perception of quality was found to be very good at 71.6%, where the best-qualified dimension was the environment (80.2%). The conclusions stated that the level of patient satisfaction is related to the quality of care of the clinical laboratory service and its different dimensions.