Examinando por Autor "Calixto Campos, Yeni Gilda"

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    Calidad de atención de enfermería y satisfacción del usuario externo en un Centro de Atención Primaria de Lima, 2024
    (Universidad Privada Norbert Wiener, 2024-05-06) Atapaucar Calderón, Magaly Olivia; Calixto Campos, Yeni Gilda; Millones Gomez, Segundo German
    Objective: Determine the relationship between the quality of nursing care and external user satisfaction in a Primary Care Center in Lima, 2024. Methodology: The hypothetical-deductive method was used with a quantitative approach of nonexperimental correlational cross-sectional design. The population was made up of 150 external users. A random probabilistic sample was carried out. The technique used for data collection was the survey and two questionnaires adapted by the researchers were used with a reliability of 0.954 and 0.847 according to Cronbach's alpha: Care Q. Questionnaire composed of 24 items for the quality-of-care variable and the Baker questionnaire. of 18 items for the patient satisfaction variable. Results: 53.7% of the patients were male. 32.4% were 54 or older, followed by 42.6% who were 36 to 53 years old. Likewise, 91.67%. perceived the quality of nursing care Adequate. Regarding user satisfaction, 97.22% identified themselves as Very Satisfied with the services received. Regarding the main variables of the study, a Spearman's Rho correlation coefficient of 0.463 was found with a statistical significance of p=0.000. Conclusion: There is a significant moderate and positive relationship between nursing quality and the satisfaction of the external user of a Primary Care Center in Lima.