Examinando por Autor "Capcha Leonardo, Yuly Amparo"

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Acceso abierto
Effectiveness of telephone triage to improve patient satisfaction for those requiring urgent or emergency care
(Universidad Privada Norbert Wiener, 2018-07-07) Albujar Flores, Adaliz; Capcha Leonardo, Yuly Amparo; Bonilla Asalde, César Antonio
Objective: To synthesize the evidence on the effectiveness of telephone triage in improving the satisfaction of patients requiring urgent or emergency care. Materials and Methods: This is a Systematic Review based on 10 articles found in the following databases: Cochrane Library, Lilacs, Pubmed, Epistemonikos, Intramed, which were analyzed using the GRADE system to determine their strength and quality of evidence. Of the 100% (10/10) of the evidence analyzed, 30% come from Canada, 20% from Australia, and 10% from the United States, Norway, the Netherlands, Lisbon, and Madrid, respectively. These correspond to the systematic review methodological design in 50% (5/10), 20% (2/10) quasi-experimental, and another 10% (meta-analysis, cross-sectional, and prospective cohort). Results: Of the 10 articles reviewed, 80% (8/10) demonstrate the effectiveness of telephone triage in improving the satisfaction of patients requiring urgent or emergency care. Conclusion: Of the 10 articles reviewed, 8 demonstrate the effectiveness of telephone triage in improving the satisfaction of patients requiring urgent or emergency care.
Acceso abierto
Effectiveness of telephone triage to improve patient satisfaction for those requiring urgent or emergency care
(Universidad Privada Norbert Wiener, 2018-07-07) Albujar Flores, Adaliz; Capcha Leonardo, Yuly Amparo; Bonilla Asalde, César Antonio
Objective: To synthesize the evidence on the effectiveness of telephone triage in improving the satisfaction of patients requiring urgent or emergency care. Materials and Methods: This is a Systematic Review based on 10 articles found in the following databases: Cochrane Library, Lilacs, Pubmed, Epistemonikos, Intramed, which were analyzed using the GRADE system to determine their strength and quality of evidence. Of the 100% (10/10) of the evidence analyzed, 30% come from Canada, 20% from Australia, and 10% from the United States, Norway, the Netherlands, Lisbon, and Madrid, respectively. These correspond to the systematic review methodological design in 50% (5/10), 20% (2/10) quasi-experimental, and another 10% (meta-analysis, cross-sectional, and prospective cohort). Results: Of the 10 articles reviewed, 80% (8/10) demonstrate the effectiveness of telephone triage in improving the satisfaction of patients requiring urgent or emergency care. Conclusion: Of the 10 articles reviewed, 8 demonstrate the effectiveness of telephone triage in improving the satisfaction of patients requiring urgent or emergency care.