Examinando por Autor "Carreño Dextre, Claudia Cecilia"

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    Work stress of the nurse and its relationship with the satisfaction of the care received in the patients of the military polyclinic of chorrillos, lima 2021
    (Universidad Privada Norbert Wiener, 2021-11-14) Carreño Dextre, Claudia Cecilia; Mori Castro, Jaime Alberto
    This research analyzes the relationship between nurses' work stress and satisfaction with the care received by patients at the Chorrillos Military Polyclinic, Lima. Materials and methods. This study is a descriptive, cross-sectional, correlational research. The population and sample will consist of all the nurses who work in person, currently made up of 28 nurses, choosing for convenience 78 users who are seen daily at the Chorrillos Military Polyclinic, considering the inclusion and exclusion criteria. The survey technique will be used using the following instruments: For the development of this research, the methodological design followed by Benzaquen (2014) will be used, where the impact of ISO 9001 certification on TQM is analyzed, comparing TQM factors to measure the level of quality that organizations provide in their management.