Examinando por Autor "Casariego De La Cruz, James Pawnner"

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    Calidad de servicio y satisfacción que se brinda a los usuarios que acuden a la botica Inkafarma en el distrito de San Juan de Lurigancho. Lima 2023
    (Universidad Privada Norbert Wiener, 2023-11-25) Casariego De La Cruz, James Pawnner; Flores Flores, Camilon; Esteves Pairazaman, Ambrocio Teodoro
    This research, entitled “Service Quality and User Satisfaction Provided at the Inkafarma Pharmacy in the District of San Juan de Lurigancho, Lima 2023”, has as its general objective to analyze the relationship between service quality and user satisfaction among clients who attend the Inkafarma pharmacy in the district of San Juan de Lurigancho. The research method applied was deductive, with a quantitative approach. The research design was non-experimental, since no variables were manipulated. The sample consisted of 385 users who attended the Inkafarma pharmacy and received services at this pharmaceutical establishment. The instrument was validated by experts in the field and was applied directly to the users.