Examinando por Autor "Cereceda Quispe, Aydee"

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Acceso abierto
Humanized nursing care and its relationship with patient satisfaction in the surgical center service of the Clinica Servi Salud Lima 2022
(Universidad Privada Norbert Wiener, 2022-11-13) Cereceda Quispe, Aydee; Cabrera Espezua, Jeannelly Paola
Objective: Determine the relationship between humanized nursing care and patient satisfaction in the surgical center service of the Servi Salud Clinic, Lima 2022. Materials and methods: the approach will be quantitative, correlational design. The population will be made up of nursing professionals from the SERVISALUD clinic. The sample will be made up of 90 nursing professionals. The first instrument is called “perception of humanized care behaviors in nursing” (PCHE). This instrument has 3 dimensions. To evaluate user satisfaction, the instrument will be a closed multiple-choice questionnaire (Likert scale), prepared by Nursing graduate Ramírez I. This instrument has 4 dimensions. The results of the study will allow the management team of the health establishment to make decisions to improve the care of nursing professionals.
Acceso abierto
Satisfaction of the health staff of the Servisalud Clinic 2019
(Universidad Privada Norbert Wiener, 2020-01-31) Cereceda Quispe, Aydee; Gonzales Saldaña, Susan Haydee
Objective: To determine the level of job satisfaction among healthcare personnel at SERVISALUD Clinic in 2019. Materials and methods: The study used a quantitative approach with a descriptive cross-sectional design. The sample consisted of 80 healthcare personnel from SERVISALUD Clinic in 2019. The instrument used was a validated and reliable questionnaire for research purposes. Results: 70% (n=56) of the participants were female. 53% (n=43) were aged between 30 to 40 years, 23.8% (n=19) were aged between 40 to 50 years, and 13.8% (n=11) were aged between 50 to 60 years. 61.3% (n=49) were licensed nurses, and 38.8% (n=31) were nursing technicians. Regarding the extrinsic dimension of job satisfaction, 37.5% (n=30) were medium, 33.8% (n=27) were high, and 28.8% (n=23) were low. For the intrinsic dimension, 56.3% (n=45) were medium, 22.5% (n=18) were low, and 21.3% (n=17) were high. For the 'work itself' dimension, 56.3% (n=45) were medium, 23.8% (n=19) were high, and 20% (n=16) were low. For rewards and recognition, 55% (n=44) were medium, 22.5% (n=18) were low, and 22.5% (n=18) were high. For promotion opportunities, 53.8% (n=43) were medium, 23.8% (n=19) were low, and 22.5% (n=18) were high. The overall job satisfaction level of healthcare personnel was 38.8% (n=31) high, 31.3% (n=25) medium, and 30% (n=24) low. Conclusions: The healthcare personnel at SERVISALUD Clinic in 2019 had a predominantly medium level of job satisfaction.