Examinando por Autor "Chávez Bazalar, Elena Haydee"

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    Evaluación total Quality Management en el área de farmacia del hospital Nacional P.N.P. Luis N. Sáenz en el año 2024
    (Universidad Privada Norbert Wiener, 2025-05-30) Chávez Bazalar, Elena Haydee; Salazar Sanchez, Emerita; Ñañez del Pino, Daniel
    The purpose of the study was to ‘evaluate Total Quality Management in the pharmacy area of the national hospital P.N.P. Luis N. Sáenz in the year 2024’. The study was quantitative, basic, non experimental, cross-sectional and descriptive. The final sample consisted of 86 health specialists. The technique used was the survey and the instrument was the questionnaire. The results reported that leadership (47.7%), planning (45.3%), people management (45.3%), process management (51.2%), patient focus (44.2%) and continuous improvement (69.8%), according to the analysis of Total Quality Management, were fully applied in the pharmacy area of the national hospital P.N.P. Luis N. Sáenz. It was concluded that the evaluation of the pharmacy area of the national hospital P.N.P. Luis N. Sáenz, under the Total Quality Management approach, was positive with 46.5% from the analysis of the workers of the study site in the year 2024.