Examinando por Autor "Chacaltana Ayerve, Rosa Rosana"

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Gestión de recursos humanos y su relación con la calidad de atención de pacientes del servicio de otorrinolaringología y cirugía de cabeza y cuello del Hospital Nacional Luis N. Sáenz PNP
(Universidad Privada Norbert Wiener, 2016-01-27) Chacaltana Ayerve, Rosa Rosana; Sanchez Ortega, Jaime Agustín
This research was made to determinate the association between the management of human resources and quality of service in the Ear Nose and Throat and Head and Neck Surgery Service at Luis N. Sáenz Police Hospital, the type of study was descriptive associative, on the field, with non – experimental design. The population was composed by two groups, one of 18 subjects for the variable human resources management and the other 91 subjects for the variable quality of service. The technique of data collection was the observation through survey, with an instrument with questionnaire Likkert type, divided in two parts, one to measure the human resources management and the other to measure the quality of service. Both were validated by experts, later a pilot test was implemented and the reliability was estimated through the use of Alpha Cronbach Coefficient, indicating that the instrument is highly reliable for both variables. Analysis of results was made using percentage, and descriptive statistics from which it was concluded that there was a high association between human resources management and the quality of service. In the present work it was found that the management of human resources in the National Hospital Luis N. Sáenz PNP, is regular, as it was referred by 61.3% of the health personnel, therefore the Human Resources Management has a positive relationship degree 56.9%; that is to say to better Human Resources Management there will be a better quality of service to the patients of the Otorhinolaryngology and Head and Neck Surgery service of the National Hospital Luis N. Sáenz of the National Police of Peru