Examinando por Autor "Contreras Ayquipa, Cynthia Anahy"

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    Access to health services and the perception of care for women in the family planning service, Santa Rosa hospital, Lima - 2021
    (Universidad Privada Norbert Wiener, 2021-10-07) Contreras Ayquipa, Cynthia Anahy; Da Silva Arévalo, Janina; Arispe Alburqueque, Claudia Milagros
    The objective of the research was to determine the relationship between access to health services and the perception of care for women in the family planning service of the Santa Rosa Hospital, Lima 2021. Methodology: it corresponds to a quantitative, applied, nonexperimental, descriptive-correlational, cross-sectional research. The sample consisted of 150 women of childbearing age attending family planning services at the Santa Rosa Hospital. The instrument used was a SERVQUAL questionnaire (modified), to evaluate both variables: access to health services and perception of care for women. Results: the average age of the users was between 20 and 24 years, marital status single (62.7%), working occupation (54%), with a university education (50%) and a medium-high socioeconomic level (62.7%). It was found that 54.7% considered that there was a moderate range of accessibility to health services, the perception of care was considered good in all dimensions; reliability (78.5%), empathy (91.2%), tangible aspects (82.5%), responsiveness (80.7%) and safety (88.7%). When contrasting the general hypothesis, the Spearman's Rho correlation coefficient was (0.511), which showed a positive correlation of the variable access to health services with the variable perception of care for women. Conclusions: It can be affirmed that there is a relationship between access to health services and the perception of care for women in the family planning service of the Hospital Santa Rosa, Lima 2021.