Examinando por Autor "Cruz Neira, Keyla Alexandra"

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    Calidad de atención farmacéutica y satisfacción de los usuarios en la botica Emifarma, Huancabamba – Piura 2022
    (Universidad Privada Norbert Wiener, 2023-02-16) Zegarra Monja, Alondra Esteffany; Cruz Neira, Keyla Alexandra; Ñañez del Pino, Daniel
    The main objective of this research was to determine the relationship between the quality of pharmaceutical care and user satisfaction at the Emifarma pharmacy, Huancabamba – Piura, in 2022. The study was descriptive-correlational with an observational and cross-sectional design, involving a sample of 278 users who visited the Emifarma pharmacy. A pharmaceutical care quality questionnaire with 10 items and a user satisfaction questionnaire with 22 items based on the SERVQUAL model were used. The results showed that pharmaceutical care quality was regular (51.8%), and user satisfaction was medium (68.3%). To verify the correlation between both variables, Spearman's Rho test was applied, revealing a relationship between the quality of pharmaceutical care and user satisfaction, with a p-value of 0.00 and a moderate correlation strength of 0.416. Regarding the quality of pharmaceutical care, the dimensions showed good quality (55.8%) in pharmacotherapeutic counseling, regular quality (47.1%) in dispensing, and regular quality (56.5%) in pharmacotherapeutic follow-up. In terms of user satisfaction, medium satisfaction was prominent in reliability (55.8%), responsiveness (49.6%), and empathy (62.2%), while high satisfaction was observed in safety (50%) and tangibility (52.9%). The study concluded that there is a positive and moderate correlation between the quality of pharmaceutical care and user satisfaction at the Emifarma pharmacy, Huancabamba – Piura, in 2022, indicating that good quality leads to high user satisfaction.