Examinando por Autor "Cueva León, Yuvi Elizabeth"

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    La calidad de atención y la satisfacción de los usuarios en las oficinas farmacéuticas, Chilca julio 2021
    (Universidad Privada Norbert Wiener, 2021-08-11) Cueva León, Yuvi Elizabeth; Reyes Garcia, Cecilia Luz; León Apac, Gabriel Enrique
    The quality of care in community pharmacies is part of the comprehensive health system, which should be a subject of constant evaluation since it is related to user satisfaction. For this reason, we were motivated to carry out the present research: “The Quality of Care and User Satisfaction in Community Pharmacies, Chilca, July 2021.” Objective: To determine the relationship between quality of care and user satisfaction in community pharmacies, Chilca, July 2021. The study methodology was analytical and hypothetical, of a basic research type, with a non-experimental cross-sectional design. The survey technique was applied, and the instrument used was a self-designed questionnaire consisting of 23 closed-ended items with response alternatives on a Likert scale from 1 to 5, administered to our sample of 200 users. Conclusion: It was determined that there is a relationship between quality of care and user satisfaction in community pharmacies in Chilca, March–July 2021 (p < 0.005, Spearman’s Rho = 0.771, high positive correlation). In other words, the better the quality of care, the greater the satisfaction of users in community pharmacies, Chilca, July 2021.