Examinando por Autor "Cueva Quispe, Jose Daniel"

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    Atención farmacéutica y satisfacción percibida por los clientes de las Farmacias FamilyFarma Santa Anita Lima, 2022
    (Universidad Privada Norbert Wiener, 2023-02-17) Calderón Curi, Adira Yubitza; Cueva Quispe, Jose Daniel; Oyarce Alvarado, Elmer
    The conducted research aimed to determine the relationship between pharmaceutical care and the perceived satisfaction of customers at FamilyFarma pharmacies in Santa Anita, Lima, Peru, 2022. The first variable included six dimensions, while the second variable included one dimension. The methodology chosen for this study was deductive and correlational. A sample of 252 customers from FamilyFarma pharmacies, located at two branches detailed in the study, was selected. A virtual survey was used to collect data. Data processing was conducted using the SPSS 25 statistical program, complemented with descriptive analysis, tables, and figures, each with its own interpretation. A relationship was found between pharmaceutical care and perceived satisfaction among FamilyFarma customers in Santa Anita, with a Spearman's Rho coefficient of 0.228, indicating a low direct relationship. This suggests that improved pharmaceutical care leads to increased satisfaction. For the objectives related to orientation, dispensing, pharmacotherapeutic follow-up, health education, consultation, and rational use, Spearman's Rho coefficient was used, finding that in most cases, there is a significant direct and moderate relationship between the dimension and the stated variable. In the humanistic objective, a low direct relationship was observed. It was concluded that there is indeed a relationship between pharmaceutical care and perceived satisfaction among FamilyFarma customers in Santa Anita, as well as with the specific objectives mentioned.