Examinando por Autor "Curi Peñaloza, Jocelin Barbara"

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    Quality of nursing care and its relationship with patient satisfaction in the emergency service of a hospital in the region of Pasco-2023
    (Universidad Privada Norbert Wiener, 2023-09-03) Curi Peñaloza, Jocelin Barbara; Mori Castro, Jaime Alberto
    The general objective of the research was to determine the relationship between the quality of nursing care and patient satisfaction in the Emergency service of a hospital in the Pasco region - 2023. According to the methodology, a hypothetical-deductive method was used, basic type, quantitative approach and correlational design. The survey was used as a technique and the questionnaire as an instrument. The sample consisted of 92 patients who were admitted to the emergency department between August and November 2022. In relation to the validity of the instruments, for the variable quality of nursing care, an expert judgment test was performed, then the Kappa index was used, obtaining a result of 77.96%, which indicates good concordance, also, the Cronbach's alpha obtained was 0.89, indicating high overall reliability. On the other hand, to obtain the validity of the second variable, customer satisfaction, an expert judgment test was used, the Kappa index was applied, the result of which was 66.86%, showing good concordance, and Cronbach's alpha was 0.80.