Examinando por Autor "Deudor Chamorro, Jennyfer"

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    Quality of care and satisfaction of external users of a Lima hospital, 2023
    (Universidad Privada Norbert Wiener, 2023-12-21) Deudor Chamorro, Jennyfer; Gonzales Saldaña, Susan Haydee
    This research had the objective of determining the relationship between the quality of care and the satisfaction of external users of a hospital in Lima, 2023. It was a quantitative study, nonexperimental design, descriptive correlational scope and cross-sectional. It had a census-type sample of 86 users. To collect data, the survey technique was used and the instrument had a questionnaire. It was obtained by results that in quality of care the high level predominates (91.9%), followed by the medium level (8.1%), while in user satisfaction that primacy was achieved by the medium level (55.8%), followed by the high level (24.4%) and low (19.8%). In turn, the hypothesis test showed that there is a significant (p= .018<0.05) and slight (rho= .255) correlation between the variables that were the reason for the inquiry. It is concluded that the alternative hypothesis is accepted, thus refuting the null hypothesis. Therefore, the better the quality of care, the greater the user's satisfaction.