Examinando por Autor "Fabián Gómez, Raquel"

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Estrategias de calidad de atención y satisfacción del usuario en la Farmacia Alumbra Farma Los Olivos, 2022
(Universidad Privada Norbert Wiener, 2023-03-16) Fabián Gómez, Raquel; Hinostroza Moltalvo, Deisi Jeminis; Juárez Moreyra, Enrique
The study aimed to determine the relationship between quality care strategies and user satisfaction at the Alumbra Farma Pharmacy in Los Olivos, 2022. Methodology: The hypothetical-deductive method was applied, with a quantitative approach, basic type, correlational level, and cross-sectional correlational design. Population = 240, sample = 148 users, probabilistic sampling. Variables were operationalized; the technique was a survey, and the instrument was a questionnaire validated by three experts. Reliability was determined using Cronbach's Alpha statistic. Data was processed and analyzed using Excel and SPSS v25 programs; ethical aspects were considered. Results: Demographic data indicated that 79.1% reported that Alumbra Farma Pharmacy employs quality care strategies, and 56.1% expressed user satisfaction. Among respondents, 87.2% were satisfied with communication, 84.5% with provided activities, 68.2% with technical competence, 56.1% with the trust climate, and 61.5% with individualization perception. Additionally, based on the Cramer's V test = 0.497 (p=0.000), statistically significant, a moderate correlation was found between the variables. Conclusion: It was determined that there is a relationship between the variables at Alumbra Farma Pharmacy in Los Olivos, 2022. Based on ***p = 0.000<0.050, with df = 4 and Chi-square = 73.260, this signifies a strong and positive correlation, statistically significant, between the variables quality care strategies and user satisfaction.