Examinando por Autor "Fabián Huarcaya, Karina"

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    Grado de usabilidad de la teleconsulta y satisfacción en los usuarios del Hospital II de Pasco, seguridad social. Cerro de Pasco-Perú 2024
    (Universidad Privada Norbert Wiener, 2024-04-19) Fabián Huarcaya, Karina; Hermoza Moquillaza, Rocío Victoria
    Introduction: The digitalization of the health system was reinforced during the pandemic, telemedicine provided the population with health care remotely through its various forms, and among them telemeconsultation, which served as support for monitoring, diagnosis and treatment. of patients, it also helped to reduce the high demand of patients and the low supply of health services. Remote care became a new paradigm of healthcare, we must adapt to it and benefit from its services; That is why we need to assess the satisfaction of users who used this form of care, which allows us to improve the implementation processes, sustainability and continuous improvement of teleconsultation. Objective: Determine if there is a relationship between usability of teleconsultation and satisfaction in users of Hospital II of Pasco, Social Security. Cerro de Pasco-Peru 2024. Material and method: It is a non-experimental, cross-sectional correlational study. Unit of analysis are teleconsultation users. The survey was used, as a data collection technique, through non-probabilistic convenience sampling using the Telehealth Usability Questionnaire (TUQ) translated and adapted to Spanish and the modified SERVQUAL where we assessed perception; both instruments adapted for research and submitted to expert judgment. Conclusions: It was observed that there is a direct correlation between the teleconsultation usability variables and user satisfaction, with a result of Spearman's Rho coefficient of 0.856 and a value of p=0.000. The future use dimension obtained a Spearman's Rho coefficient of 0.809, indicating a very high relationship; Likewise, the dimensions usefulness, ease of use and learning, interface quality, interaction quality and reliability have a direct and high relationship, with a Spearman's Rho coefficient greater than 0.700 and a value of p=0.000 in all dimensions; However, the majority of those surveyed expressed little satisfaction (55%).