Examinando por Autor "Falcón Joaquín, Judith"

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Acceso abierto
Quality of care and satisfaction of patients with hemodialysis in a private renal medical center ‐ Lima, 2023
(Universidad Privada Norbert Wiener, 2023-04-30) Falcón Joaquín, Judith; Montoro Valdivia, Marcos Antonio
The prevalence of end-stage chronic kidney disease is increasing in many regions of the world, hemodialysis is the alternative treatment, to provide quality of life to patients, who require specialized care by health professionals to meet expectations, public policies in the field of health guarantee the quality of care that requires both physically and emotionally, achieving the greatest satisfaction. This research project aims to determine the relationship between the quality of care and the satisfaction of patients with hemodialysis in a Private Renal Medical Center - Lima, it will be a correlational study, cross-sectional and nonexperimental design, it will be used as instrument a questionnaire to measure the quality of care of 22 items and to measure satisfaction a questionnaire of 18 previously validated questions, which will be applied to 127 patients receiving hemodialysis during the study period, will be selected non-probabilistically and for convenience . The data will be analyzed using inferential and correlation statistics through the Spps 27.0, and the conclusions of the case will be presented.
Acceso abierto
User Satisfaction Perception of the Growth and Development Service at the Magdalena Health Center 2020
(Universidad Privada Norbert Wiener, 2020-03-05) Falcón Joaquín, Judith; Uturunco Vera, Milagros Lizbeth
Objective: To determine the perception of user satisfaction with the growth and development service at the Magdalena Health Center in 2020. Materials and Methods: This study is quantitative, cross-sectional, and non-experimental in design. The population consisted of 390 users. The technique used was a survey. The instrument employed was the SERVQUAL user satisfaction (perception) model, which contains 22 items, with a Likert scale from 1 to 7. Results: It was found that 49.4% of users of the Growth and Development Service at the Magdalena Health Center in 2020 had a low level of perception regarding satisfaction, followed by 27.3% who showed a medium level of perception in satisfaction, and only 23.4% perceived a high level of user satisfaction. Conclusion: It was determined that users exhibited a low level of satisfaction perception in the Growth and Development Service at the Magdalena Health Center in 2020.