Examinando por Autor "Figueroa Manrique, Berenice Alexandra"

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    Quality of care and user satisfaction in telehealth for growth and development monitoring during the pandemic, Armed Forces Hospital, 2022
    (Universidad Privada Norbert Wiener, 2022-09-11) Figueroa Manrique, Berenice Alexandra; Montoro Valdivia, Marcos Antonio
    The general objective of this academic work is to determine the relationship between quality of care and user satisfaction in telehealth to control growth and development in a pandemic in an Armed Forces hospital during the year 2022. The research will be developed with a quantitative approach. , the hypothetical-deductive methodology, of applied type, non-experimental design and level of cross-sectional correlational research that will allow observing the existing association between two or more variables. It seeks to obtain an average sample of 80 users, parents of children under 5 years of age who will receive attention on growth and development; To collect data, 02 instruments will be applied, one for each variable through the SERVQUAL questionnaire, which was adapted by Ruiz C. (2020) and modified by Sánchez R. (2021). It is essential to know if the quality of care provided in the promotional preventive health strategy of growth and development through telehealth achieves user satisfaction in a pandemic and, in turn, allows it to be sustained over time and provide uninterrupted specialized care and continuous monitoring. of the health of children under 5 years of age.