Examinando por Autor "Flores Camayo, Raúl Enrique"

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    Calidad de atención y satisfacción del usuario de consulta externa del Hospital Vitarte, 2019
    (Universidad Privada Norbert Wiener, 2020-09-28) Flores Camayo, Raúl Enrique; Arispe Alburqueque, Claudia Milagros
    The objective of this research was: To determine the relationship between the quality of care and the satisfaction of the user of external consultations of the Hospital de Vitarte, 2019. The type of research was quantitative, applied, the level of research was correlational, and the research design was non-experimental, cross-sectional. The type of sampling was simple random. The sample was 490 external users from 18 years to 60 years, who attended the outpatient clinics of the Vitarte Hospital, between octuber 2019 to december 2019. For the data collection, two instruments (questionnaires) were applied: the modified SERVQUAL (Quality service) and user satisfaction from external consultations (SUCE). Yes, there is a direct relationship between quality of care and user satisfaction of outpatients at the Hospital de Vitarte, 2019. (p = 0.000, Spearman's rho = 0.754).