Examinando por Autor "Garcia Rodriguez, Teodocia Vilma"

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    Nivel de calidad de atención a los usuarios brindado por el servicio de farmacia del centro de salud Néstor Gambetta Alta, durante los meses de enero a marzo del año 2019
    (Universidad Privada Norbert Wiener, 2021-07-14) Garcia Rodriguez, Teodocia Vilma; Caldas Herrera, Emma
    The quality of pharmacy services is essential for providing effective and efficient care and guidance regarding medications. The objective of this research was to "establish the level of quality of care for users of the Pharmacy Service at the Néstor Gambetta Alta Health Center, from January to March 2019." Methodology: This was a descriptive, observational, cross-sectional, and prospective study. The sample size, which consisted of 95 users, was obtained using the calculation formula recommended by the "Technical Guide for Evaluating External User Satisfaction in Health Establishments and Medical Support Services of the Ministry of Health (MINSA)." The technique used was a survey with 22 questions to evaluate expectations and 22 for perceptions. The five dimensions of the SERVQUAL model were evaluated: reliability, responsiveness, assurance, empathy, and tangible aspects. Results: Of the 95 respondents who visited the Pharmacy Service, 78 (82.11%) were users and 17 (17.89%) were companions. The demographics included 83 (87.37%) adults and 12 (12.63%) older adults. 33 (34.74%) were male and 62 (65.26%) were female, and 72 (75.79%) had completed a secondary education level.