Examinando por Autor "Gerónimo Alfaro, Livia Judith"

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    Quality of nursing care in users of the intensive care unit of the national hospital Dos de Mayo, 2021
    (Universidad Privada Norbert Wiener, 2021-04-18) Gerónimo Alfaro, Livia Judith; Mori Castro, Jaime Alberto
    Introduction: Quality of care is one of the most cited dimensions of public health policy and currently holds a prominent place on the agenda of authorities responsible for global public health. Material and method: This research is carried out following the procedures of a quantitative approach. Regarding the study design, it is a descriptive and cross-sectional investigation. The population will consist of users of the ICU service (patients and their families), and the study will involve all patients who are discharged from the ICU during the month of February 2021. The opinions of family members will also be included. A total of 80 participants are expected, based on the selection criteria for involvement: ICU service users who have recovered, and who are oriented in space, time, and person. The technique to be used will be the survey, and the instrument will be the SERVQUAL questionnaire, which includes two questionnaires: one corresponding to expectations and the other to perceptions. Both questionnaires will evaluate the quality of service based on user satisfaction across five dimensions, with responses rated on a 5-point Likert scale.