Examinando por Autor "Guerra Guillen, Flor Eliana"

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    Quality of care and satisfaction in older adult patients in the emergency service of a hospital, Ica - 2023
    (Universidad Privada Norbert Wiener, 2024-01-07) Guerra Guillen, Flor Eliana; Molina Torres, Jose Gregorio
    Introduction: The older adult is a patient who needs to have another type of care so that health personnel should be prepared to face different situations that contribute to the patient's satisfaction with the way he/she is cared for and better adherence to treatment is achieved. Objective: To establish the relationship between quality of care and satisfaction in elderly patients in the Emergency Department of a Hospital, Ica - 2023. The population will be constituted by 745 elderly patients of which 253 will form the sample. Methodology: The research will focus on the hypothetical-deductive method of quantitative approach, applied type and non-experimental design exactly a correlational one. For data collection, the survey technique will be used and standardized instruments will be applied: a questionnaire on quality of care and a questionnaire on user satisfaction. To obtain the results, the SSPS version 25 program and Microsoft Excel software will be used to process and analyze the data collected, which will be used to prepare tables with their respective figures, as well as to test the hypotheses proposed through Spearman's Rho correlation coefficient.