Examinando por Autor "Guerrero Mendoza, Yuriko Alexandra"

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    Humanized nursing care and user satisfaction in the emergency service of the Clínica Internacional, Lima - 2023
    (Universidad Privada Norbert Wiener, 2023-11-26) Guerrero Mendoza, Yuriko Alexandra; Pretell Aguilar, Rosa María
    Objective: "To determine how humanized nursing care is related to user satisfaction in the emergency service." Methods: applied research, quantitative approach, correlational, nonexperimental cross-sectional design. Finite population, census sample and intentional nonprobabilistic sampling since all users who are treated in the emergency service of the San Borja International Clinic at the time the questionnaire is executed will be chosen. The technique used will be the survey, for the first variable the questionnaire "Perception of humanized nursing care behaviors" PCHE version 3 by the author Chávez M, whose reliability is 0.816 in Cronbach's Alpha and for the second variable the questionnaire " Satisfaction of the user treated in the emergency service" by the author López A, whose reliability is 0.727 in Cronbach's Alpha, both instruments validated through expert judgment. The data obtained will be processed in databases and SPSS 26 software, the hypothesis verification will be carried out with Spearman's Rho coefficient.