Examinando por Autor "Guerrero Tello, Luz Rosario"

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    Calidad en la atención y satisfacción de los usuarios que acuden a la farmacia de consulta externa en el Instituto Nacional Cardiovascular ‘Carlos Alberto Peschiera Carrillo’ Lima 2018
    (Universidad Privada Norbert Wiener, 2018-12-07) Guerrero Tello, Luz Rosario; Galoc Pinedo, Gerson; Respicio López, Patricia Milagros
    This research, titled “Quality of Care and User Satisfaction in the Outpatient Pharmacy at the National Cardiovascular Institute ‘Carlos Alberto Peschiera Carrillo,’ Lima 2018,” had the primary objective of evaluating the relationship between the quality of care and the satisfaction of users visiting the outpatient pharmacy. The study employed a non-experimental, descriptive, and correlational design, using a survey as the primary source of information. The survey was administered to a sample of 360 users from the National Cardiovascular Institute’s outpatient pharmacy. After data analysis, it was concluded that a relationship exists between the quality of care and user satisfaction. The results showed that 72.2% of users considered the quality of care to be good, while 83.6% considered their satisfaction to be good. These findings were determined by various indicators, with the most notable issues related to the management of complaints and claims, which 36.9% of users rated as fair, and service time, which 31.1% of users also rated as fair.