Examinando por Autor "Iparraguirre Usquiano, María Carmen"

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    Quality of nursing care and user satisfaction in their care in the emergency service at the Stella Maris Clinic, Pueblo Libre 2023
    (Universidad Privada Norbert Wiener, 2024-02-04) Iparraguirre Usquiano, María Carmen; Camarena Chamaya, Luis Miguel
    Introduction: Quality of care is the ability to help patients and provide immediate and timely care in the face of emergency care with a quality response and in a prudent and acceptable time. Objective: Determine how the quality of nursing care is related to user satisfaction in their care in the emergency service of the Stella Maris clinic, Lima 2023. Methods: nonexperimental quantitative applied study. The census sample will consist of patients who go to the emergency service of the Stella Maris clinic. The technique that will be used in this work will be the survey, for both variables. For the first variable, the EVACALEN instrument (Evaluation of the Quality of Nursing Care) will be used, developed by the authors of the research, questionnaire type with a scale Likert in which the categories proposed by Donabedian and Jean Watson's theoretical reference of human care were taken into account. Regarding the user satisfaction variable, the CARE – Q questionnaire by Patricia Larson in 1981 called the Care Satisfaction Questionnaire will be used.