Examinando por Autor "Loayza Canto, Erlinda Betsabe"

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    Quality of care and satisfaction of parents, in the pediatric emergency service, Rene Toche Groppo Chincha hospital
    (Universidad Privada Norbert Wiener, 2022-01-09) Loayza Canto, Erlinda Betsabe; Cárdenas de Fernández, María Hilda
    Objective: To determine the relationship between quality of care and parental satisfaction in the pediatric emergency service of Rene Toche Groppo Chincha Hospital. Material and method: the study corresponds to the hypothetical-deductive method accept or deny hypothesis by comparing facts found in reality, the population that constitutes it is a total of 109 parents of pediatric patients in the Pediatric Emergency Service, Rene Toche Groppo Chincha Hospital, from this a sample of 85 was obtained, the survey technique was used and the instrument is the Likert scale, which describes the presentation, instructions, sociodemographic characteristics and the questionnaire quality of care and parent satisfaction, in the pediatric emergency service its content validity was made and submitted to expert judgment, reliability was found by applying Cronbach's alpha reliability coefficient obtaining a value of 0.743 which indicated excellent reliability according to the classification in the Kuder Richarson table. Data processing was done using the Statistical Package for Social Sciences (SPSS) version 25.0, and Excel for Windows 2013 was also used to empty data according to a structured matrix as a database in relation to the measuring instrument.