Examinando por Autor "Márquez Cerda, Mariela Nora"

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Acceso abierto
Estrategias de telesalud y la satisfacción del paciente del servicio de cirugía de un hospital de Lima, 2021
(Universidad Privada Norbert Wiener, 2022-02-11) Márquez Cerda, Mariela Nora; Curisinche Rojas, Maricela
Objective: to determine the relationship between telehealth strategies and the level of patient satisfaction in the surgical service of a hospital in Lima 2021. Methodology: observational, correlational and cross-sectional study, in a probabilistic sample of 191 patients receiving telemedicine care in the surgery service of a national social security hospital in Lima, a survey was applied using a validated and reliable instrument. The chi-square hypothesis test and Spearman's correlation coefficient were used for correlation. Results: the telehealth strategy has a high level of satisfaction (90.6%) in the patient attended in the surgery service of a hospital in Lima, 2021. In the chi-square hypothesis test, a p-value of 0.045 (< 0.05) was obtained, which allowed us to reject the null hypothesis. The nonparametric Spearman correlation coefficient test Rho= 0.145 and p= 0.045 (< 0.05) indicated that the relationship between the two variables is moderate and statistically significant. It was corroborated that there are statistically significant differences with a p-value of 0.000 in the level of satisfaction between the two groups of telehealth strategies. Conclusions: there is a statistically significant relationship (p<0.05) between the telehealth strategy, both by telecall and video-call, with the level of patient satisfaction in the surgical service of a hospital in Lima 2021, being statistically more significant with the video-call.