Examinando por Autor "Manrique Lezama, Patricia Rosario"

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    Calidad de atención y satisfacción de los pacientes atenidos en el servicio de odontología del Centro de Salud Nueva Esperanza. Lima, 2022
    (Universidad Privada Norbert Wiener, 2022-11-29) Manrique Lezama, Patricia Rosario; Hermoza Moquillaza, Rocío Victoria
    The purpose of this study was to determine the relationship between the quality of care and the satisfaction of users who attend the dentistry service of the "Nueva Esperanza" health center. Lima, 2022. Material and Method: A study with a quantitative, observational, and cross-sectional approach was carried out. The sample was 156 patients; in whom, the survey technique was applied through two questionnaires: a quality of care questionnaire measured with the SERVQUAL scale and a user satisfaction questionnaire, both previously validated and with a high level of reliability. Results: The quality of care mostly had a regular level in 41.4%; and user satisfaction, a satisfied level of 38.2%. The dimensions tangible elements, reliability, responsiveness, security and empathy obtained a statistically significant relationship with user satisfaction (p<0.05); and a moderate positive Spearman's correlation. Conclusion: The quality of care is significantly related to the satisfaction of patients treated in the dental service of the "Nueva Esperanza" health center.