Examinando por Autor "Mego Tarrillo, Alex Osias"

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    Satisfaction of nursing care in patients treated in the general surgery service of the Hipólito Unanue National Hospital 2021
    (Universidad Privada Norbert Wiener, 2021-07-04) Mego Tarrillo, Alex Osias; Uturunco Vera, Milagros Lizbeth
    In the present study, the objective is to determine the satisfaction of nursing care in patients treated in the general surgery service of the Hipólito Unanue National Hospital, the methodological design is quantitative, application level, descriptive method and cross-sectional. The population will be made up of 1,200 patients treated in the general surgery service, with a sample of 291 patients treated during the months of January and July 2021, the study and analysis that will be obtained through the application of the SERVQUAL evaluation instrument adapted to measure satisfaction levels based on patients' perceptions and expectations, evaluated in 5 dimensions (reliability, responsiveness, security, empathy, tangible aspects. Data collection would be done with the authorization of the head of the service and the informed consent of the participants.