Examinando por Autor "Meléndez Verástegui, Iván Benjamín"

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    Calidad de servicio y su relación con la satisfacción del donante de sangre del hospital nacional Edgardo Rebagliati Martins, 2020.
    (Universidad Privada Norbert Wiener, 2021-06-04) Meléndez Verástegui, Iván Benjamín; Arispe Alburqueque, Claudia Milagros
    The present study tries to estimate the statistical relationship between service quality according to Servperf criteria (service performance) and donor satisfaction according to Panna criteria (Positive Affect-Negative Affect); The general objective being to determine how the quality of service is related to the satisfaction of the blood donor of the Edgardo Rebagliati Martins National Hospital, 2020. The research methodology with a quantitative, non-experimental approach, of correlational design and cross-sectional section. The survey technique was applied, collecting information from two questionnaires for each variable: Quality and satisfaction from 22 and 20 questions respectively with their respective dimensions, with alternative responses on the Likert-type scale. For the validation of the instrument, the validity of the content was submitted to the judgment of five experts who concluded that in their opinion it is sufficient and applicable with a V AIKEN of 1.0, in turn, for the reliability analysis the Cron Bach Alpha was used. coefficient was 0.95 for quality and 0.89 for satisfaction. The study population consisted of 234 blood donors from the Edgardo Rebagliati National Hospital. SPSS version 26.0 was used for the descriptive and inferential statistical analysis. The results are presented in tables and figures, the predominant data being the Spermann coefficient (rho) between the degree of correlation between quality vs satisfaction was 0.684, with p <0.05; 95% I.C. Based on this finding, it is proposed to evaluate the critical points related to the quality of blood donor care in its different dimensions to achieve an optimal level of satisfaction.