Examinando por Autor "Mendoza Enciso, Alicia Pilar"

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Acceso abierto
Satisfaction of parents of children under 2 years of age on nursing care at the Progreso Health Center, Chaclacayo 2019
(Universidad Privada Norbert Wiener, 2020-11-29) Mendoza Enciso, Alicia Pilar; Fernández Rengifo, Werther Fernando
The objective of the study was to know the satisfaction of parents of children under 2 years of age regarding nursing care at the Progreso health center, Chaclacayo 2019. The method: It is a quantitative, descriptive, cross-sectional approach, it has a single variable, the population was made up of 300 parents, the sample was obtained using the non-probabilistic and non-random convenience sampling technique, achieving a sample of 60 parents. Results: Statistically, it was evident that parents had high satisfaction and this result was obtained in the following order of Human, Technical-scientific and Environment dimensions. Conclusions: It is concluded that the parents of children under 2 years of age had high satisfaction with nursing care. Regarding the dimensions evaluated, the Humana obtained a higher percentage of satisfaction because the nurse has good treatment, empathy, a simple way of guiding and respecting the customs of the parents who come to the comprehensive care service. In the same way, in the Technical-scientific dimension, attributing that the nursing staff handles updated knowledge, implementing care such as the DIT approach, etc. according to the evolution of interventions in early childhood. Finally, in the Environment dimension, high and medium satisfaction was obtained, due to the waiting time to make an appointment, given that the demand of users is too much and there is a limited human staff that overloads the care activities, in the same way. There is no adequate infrastructure, which makes quality care difficult. With this evidence we can affirm that at the Progreso health center there is high satisfaction regarding nursing care.