Examinando por Autor "Mendoza Riojas, Evony Liseth"

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    Calidad en la atención a los usuarios que acuden al servicio de Farmacia Central en el Hospital “Carlos Lanfranco La Hoz” durante el mes de abril de 2017
    (Universidad Privada Norbert Wiener, 2017-11-22) Mendoza Riojas, Evony Liseth; Herencia Torres, Victor Reynaldo
    Introduction: The present research, titled “Quality of Service Provided to Users Attending the Central Pharmacy Service at Carlos Lanfranco La Hoz Hospital during April 2017”, was developed using the quality assessment model applied by the Ministry of Health through the SERVQUAL model. Objective: To determine the quality level of service provided to users attending the Central Pharmacy Service at Carlos Lanfranco La Hoz Hospital during April 2017. Methodology: This was a descriptive, observational, and cross-sectional study. A narrative, numerical, and graphical exposition of the reality under investigation was carried out. This method was also used to describe, in a detailed manner, the relationship between variables after systematic data collection according to the established design. Results: User dissatisfaction with the service was predominant at 71.58%. The dimension with the highest percentage of dissatisfied users was tangibles at 73.68%, followed by the responsiveness and assurance dimensions at 69.47%. Conclusion: The quality of service provided to users at the Central Pharmacy Service of Carlos Lanfranco La Hoz Hospital was rated as “Needs Improvement”, given that 71.58% of users reported dissatisfaction.