Examinando por Autor "Milla Davila, Soledad Betty"

Seleccione resultados tecleando las primeras letras
Mostrando 1 - 1 de 1
  • Miniatura
    PublicaciónAcceso abierto
    Calidad de atención y la satisfacción del usuario externo en consultorio de diferentes especialidades del Hospital Santa Rosa, Pueblo Libre, Periodo, abril-mayo, 2021
    (Universidad Privada Norbert Wiener, 2021-07-26) Milla Davila, Soledad Betty; Hermoza Moquillaza, Rocío Victoria
    The objective of the research carried out is to determine the relationship between the quality of care and the satisfaction of the external user in offices of different specialties of the Hospital Santa Rosa, Pueblo Libre, period, April-May, 2021, taking into account 3 Dimensions of my consideration of the first variable. Thus, the applied methodology of the descriptive, non-experimental study, of correlational design with a quantitative approach, with a sample of 80 external users attended in the aforementioned, which is provided with two questionnaires, quality of care and the second, user satisfaction external, under their knowledge and authorship to continue with the answers according to their evaluation and perception of it. Once finished, the data is emptied into the Excel program and then processed with the SPSS.vrs 21 program, with descriptive analysis, graphic tables and interpretation, as well as the interferential analysis and correlation of variables and dimensions according to the objective set. The result obtained on quality of care is observed 58% of users consider having good quality of care in the different services, 35% regular and 6% bad, satisfaction 66.3% perceive to be satisfied, 28% little, 5% dissatisfied. Regarding the sociodemographic, women 60.5% consider that the quality of care is good, compared to men 56.8%; bad 10.8%., The analysis of the relationship between quality of care and satisfaction is observed, the Spearman Correlation coefficient is 0.795 which indicates that the quality of care and satisfaction are directly related; with probability of error is p = 0.000, less than the level of significance 1%; reject the null hypothesis; Therefore, the quality of care is statistically related to satisfaction. The relationship between the response capacity dimension of the quality of care and the satisfaction variable, we observe the Spearman Correlation coefficient is 0.657; direct value; having error p = 0.000, less than the level of significance 1%; the null hypothesis is rejected. The security dimension Spearman's Correlation coefficient is 0.727; error value is p = 0.000, less than the 1% level of significance; e reject the null hypothesis; the reliability dimension of the quality of care and the satisfaction variable. Spearman's Correlation coefficient is 0.641; error value is p = 0.000, less than the 1% level of significance; then the null hypothesis is rejected; Therefore, in the 3 dimensions of the quality of care, it is statistically related to the satisfaction of external users in different specialties of the Santa Rosa Hospital, Pueblo Libre, period, April-May, 2021.