Examinando por Autor "Molero Saldaña, Sheyla"

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Acceso abierto
Calidad de atención y nivel de satisfacción del usuario del servicio de salud de Humanity & Inclusion Perú, 2021
(Universidad Privada Norbert Wiener, 2022-04-30) Molero Saldaña, Sheyla; Hermoza Moquillaza, Rocío Victoria
The research study was carried out with the purpose of analyzing the relationship between the variables, being the subject of research the quality and satisfaction of the user in the care of the Humanity & inclusion health service, Lima - 2021. Being a correlational type study , quantitative, non-experimental design, interview technique, non-probabilistic sampling. It was carried out on a final sample of 128 users. Being studied quality as one of the study variables, this is related to the level of care provided in the medical services provided and the other study variable is in the satisfaction that the user describes of the health service humanity & Inclusion. The instrument used is the Servperf model, which allows identifying the level of quality with a 22-item questionnaire, it also allows analyzing the level of satisfaction with a 16-item questionnaire, presenting five alternatives as possible answers, being: totally disagree, disagree, moderate, agree and totally agree. The results showed that 96.9% of users consider that the quality of care in the health service was good; Likewise, 86.7% of users consider that the level of satisfaction in the health service is high. The significance of the correlation was found to be positive and statistically moderate, with the Spearman correlation being 0.417 and a significant relationship (p = 0.000). For this reason, a positive relationship was shown between the variables of quality and satisfaction of the users of the Humanity & inclusion health service.