Examinando por Autor "Montano Auccapiña, Karina Violeta"

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    Calidad de dispensación de medicamentos y satisfacción del usuario externo atendido en el Hospital María Auxiliadora, 2022
    (Universidad Privada Norbert Wiener, 2023-03-30) Montano Auccapiña, Karina Violeta; Mendoza Arana, Pedro Jesus
    The purpose of this study was to define the degree of association between the quality of drug dispensing and the satisfaction of external users. In the study, the method used was a quantitative approach, of a non-experimental, deductive design, of a correlational analytical type. The study consisted of 1,350 users over 18 years of age treated at the Maria Auxiliadora Hospital and 299 external users made up the sample. The result showed: 89.3% of participants who were satisfied with the care received in the drug dispensing service. Regarding the dispensing quality dimension, it was found that the reliability dimension had a significant (p=0.001) and direct (0.688) association with the satisfaction of external users, the responsiveness dimension has a significant (p=0.022) and direct association. (0.719) with the satisfaction of external users, the security dimension presented a significant (p=0.003) and direct (0.908) association with the satisfaction of external users, the empathy dimension has a significant (p=0.000) and direct (0.757) relationship with the satisfaction of external users and the dimension tangible elements does not have a significant relationship (p=0.069) with the satisfaction of external users. It is concluded that the quality of drug dispensing presents a significant (p=0.000) and direct (0.720) association with the satisfaction of external users.