Examinando por Autor "Mosqueira Buitrón, Cynthian Carool"

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    Análisis de satisfacción en usuarios del área de farmacia del Centro de Salud Zárate, 2022
    (Universidad Privada Norbert Wiener, 2023-06-10) Mosqueira Buitrón, Cynthian Carool; Esteves Pairazaman, Ambrocio Teodoro
    The objective of this research was to determine the level of user satisfaction with the pharmacy area of the Zárate Health Center in 2022. The study was applied, deductive, with a non-experimental, cross-sectional, and descriptive design. The population consisted of users attending the pharmacy area at the study location, equivalent to 180 people served daily. The sample included 123 people attending the pharmacy area of the Zárate Health Center in 2022. Data collection was conducted using a survey, with the SERVQUAL questionnaire as the tool, containing 22 "Expectations" questions and 22 "Perceptions" questions. Results: The tangible elements dimension achieved a 60.42% approval rate, the reliability dimension 91.25%, the responsiveness dimension 91.67%, the security dimension 92.08%, and the empathy dimension 91.25%. Conclusion: The level of user satisfaction with the pharmacy area of the Zárate Health Center in 2022 is high, at 94.17%, with an expectation score of 6.53 and a perception score of 5.89.