Examinando por Autor "Ortega Muñoz, Carlos"

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    Sistema de gestion de calidad ISO 9001:2015 y percepción de la calidad de servicio universitario en la escuela académico profesional de Ingeniería Industrial y de Gestión Empresarial de la Universidad Privada Norbert Wiener 2018
    (Universidad Privada Norbert Wiener, 2018-12-13) Cáceres Huertas, Lupe Mónica; Ortega Muñoz, Carlos
    In the research entitled "Quality Management System ISO 9001: 2015 and perception of the quality of university service in the Professional Academic School of Industrial Engineering and Business Management of the Private University Norbert Wiener in the 2018", the objective was to determine the relationship that exists between the Quality Management System ISO 9001: 2015 and the perception of the quality of university service in the Professional Academic School of Industrial Engineering and Business Management of the Private University Norbert Wiener in 2018. The research was of the applied type, correlational descriptive level, transversal nonexperimental design, hypothetical deductive method; with a sample of 124 students of the Industrial Engineering and Business Management Degree, selected at random. To collect the data, two surveys were applied, one of each variable, the same ones that were analyzed and processed. It is based on the study by Villatoro (2012) that referred to the Quality Management System and Ibarra and Espinoza (2014) who referred to Perception of quality. As a result of this process it was evidenced that the Quality Management System ISO 9001: 2015, if it has a direct relation with the perception of the quality of the university service, reached up to 75% of agreement and totally in agreement with the Operations of the area.