Examinando por Autor "Pacahuala Espinoza, Madison Melissa"

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    Grado de satisfacción de los usuarios con la atención brindada en boticas y farmacias del distrito de Huaycán. Febrero–abril 2018
    (Universidad Privada Norbert Wiener, 2018-09-19) Pacahuala Espinoza, Madison Melissa; López Parra, Ronal Rosendo
    This research aimed to determine the degree of user satisfaction with the services provided in drugstores and pharmacies in the district of Huaycán, from February to April 2018. The methodology corresponded to a descriptive, non-experimental, correlational, cross-sectional study, measured using the Likert scale, a psychometric tool commonly employed to assess levels of satisfaction among users or clients. The sample consisted of 374 users over 18 years of age who attended one of the eleven drugstores and pharmacies in Huaycán and purchased medicines with or without a medical prescription. Data collection was carried out through a survey of 20 questions scored on a five-point Likert scale: 1 = very poor, 2 = poor, 3 = fair, 4 = good, and 5 = excellent. Of the total participants, 29.41% were male and 70.59% female. Results and conclusions indicate that 57.44% of users rated their level of satisfaction with the drugstores and pharmacies located on Av. 15 de Julio in Huaycán as good or excellent.