Examinando por Autor "Paredes Jerí, Elvis Johann Rolando"

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    Nivel de satisfacción de los usuarios del servicio de farmacia del Centro Materno Infantil “Juan Pablo II”, Villa El Salvador, durante el mes de julio del año 2017
    (Universidad Privada Norbert Wiener, 2017-10-19) Paredes Jerí, Elvis Johann Rolando; Reyes Paucarima, Javier Arturo; Herencia Torres, Victor Reynaldo
    The present study aimed to determine the level of satisfaction among users of the pharmacy service at the Juan Pablo II Maternal and Child Health Center, Villa El Salvador, during July 2017. This was a descriptive, prospective, observational, and cross-sectional study. The population consisted of 2,063 users, from which 324 were randomly selected according to MINSA’s inclusion and exclusion criteria. Data were collected using the SERVPERF satisfaction questionnaire, which includes 22 questions with seven Likert-scale response categories. Scores between 1.00 and 3.00 were considered unsatisfactory, between 3.01 and 5.00 partially satisfactory, and between 5.01 and 7.00 satisfactory. The results indicated that service quality was rated as medium in reliability (average 4.72), responsiveness (4.25), empathy (4.86), and tangibles (4.50). Only the security dimension achieved a high rating (5.25). In conclusion, the pharmacy service did not completely fulfill user expectations, providing an overall medium quality level. While security was perceived positively, reliability, responsiveness, empathy, and tangibility achieved only partially satisfactory evaluations.